FAQ's

 

Q:

I'm always reading articles about the danger of getting into mini-cab, how can I be certain of my safety when using your services?
A:

At UKAirportsChauffeurs , all our drivers are registered with the Public Carriage Office and therefore are legal mini-cab drivers. Each driver has undergone an application process to view their suitability of carrying out such work on a day-to-day basis. Please be assured that all our drivers have been issued with a personal identity number which can be checked and verified on the Public Carriage Office website for legitimacy.

http://www.tfl.gov.uk/tfl/businessandpartners/taxisandprivatehire/ph/licensing/
   
Q:

Does UKAirportChauffeurs provide pickup and dropoff to the airports?
A:

Yes, UKAirportChauffeurs is a leading company providing pickup and dropoff to/from any UK airport and specialise for the large groups and supply various types of MPV's (Multi Purpose Vehicles) and/or minibuses.
   
Q:

What other vehicles can UK Airports chauffeurs provide other than 4 Door Saloon Cars?
A:

We can also supply 5 Door Hatchbacks, Estates, MPV (People Carriers - 5 to 9 seats), Executive Cars, Limousines and Minibuses for large groups.
(We also give special discount for groups or multiple bookings.)
   
Q: Are children classed as passengers?
A:

YES, as for insurances purposes a child is classed as one (1) passenger.
   
Q:

How many people are allowed to travel in a UK Airports chauffeurs saloon Vehicle?
A: Saloon Vehicle = 5 (including Driver).
   
Q:

I am disabled; can you assist and store a wheelchair?
A:

Yes, we have a number of vehicles that provide assistance and help for you and your wheelchair.
   
Q:

Are your Drivers and Vehicles fully Insured?
A:

YES, all Drivers and Vehicles are fully insured and regulated by the Public Carriage Office.
   
Q:

On my last visit to London I was overcharged by the taxi driver due to being stuck in a traffic jam, how are your prices set?
A:

UKAirportsChauffeurs prices are set from the outset by contacting the office. All prices are quoted before the journey and are FIXED (except tips and tolls).
   
Q:

How do I pay for my journey?
A:

You can either pay cash, debit card or credit card to the driver or you may contact UKAirportsChauffeurs yourself and pay by debit or credit card before your journey.
(see terms and conditions for payments)
   
Q:

What will happen if our flight gets delayed?
A:

We monitor all incoming flights. So it does not matter how delayed your flight is, or how early it is, there will be a driver waiting for you at no extra cost.